Concept image of cogs depicting role of automation in counter fraud technology

The Clue report Counter Fraud in 2022: Navigating the Path to Prevention highlights the pockets of best practice emerging in counter fraud as the offence reaches record levels. In this extract, Clue explores why controlled and transparent automation is important in reducing manual workloads as reliance on data insights grows.

Admin and data entry tasks don’t tend to be what attracts investigators into the profession. But with three-quarters (75%) of investigations teams reporting that time is easily consumed by manual processes, specialists are too often held back from doing what they signed up for.

That’s according to Clue’s survey of counter fraud investigators in the government and public sector, which found that with more time being allocated to extracting data insights, stretched teams are exploring how automation technologies can relinquish resources, especially when combined with moving workflows into a single system.

Interested in learning more? Access Counter Fraud in 2022: Navigating the Path to Prevention report here.

70% of survey respondents said they spent too much time on manual processes, at least to some extent. Source: Clue

However, the degree to which automation technologies are implemented must be balanced with the ability to configure tools and processes and retain human oversight of delicate investigations.

Respondents spoke positively of progress with controlled and measured approaches to automation. Projects include connecting interoperable systems to ease processing of unstructured data. Entities from documents, or notes, for example, can be automatically indexed and cross-checked against a ‘watchlist’ already known to the investigator.

Perceived rates of adoption are varied. One organisation reported their use of automation was already “slick”, for example. Another claimed they were exploring machine learning and AI techniques. Others admitted automation tools within current systems could be better utilised.

Using technology to manage the data we have could enable us to turn it from a threat to an opportunity. If criminals are making effective use of technology, we should be.

Survey respondent

Not only is unlocking investigators’ time crucial to shift the balance towards preventative counter fraud activity, but automation technology also offers advantages to active cases. Disclosure was regarded as a process ripe for automating resource-intensive data entry and redaction procedures.

Automating aspects of investigations and detection requires caution, however. Automation should be employed not to lead an investigator’s work, but to assist and support it. In a field laden with sensitive information and profound consequences, it must be clear exactly how, why, and what decisions are being made by technology and where human decision-making must intervene. Transparency, auditability, and repeatability of all automated activity is key.

While a discussion around ethics is essential, however, organisations should not lose sight of the quick wins that are available.

Interested in learning more? Access Counter Fraud in 2022: Navigating the Path to Prevention report here.